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For your digital check-in, access to the apartment and much more
Wherever and whenever you want. 24/7 access
Once you have confirmed your reservation at our resort, you can download our App at any time, wherever and whenever you want. After doing so, you will receive an email from us with a code. Please add this code in the App to activate it. Once done, the App will recognise you as a customer. Then agree to share your location. Next, review the legal documentation in the App and agree to all terms and conditions by ticking ‘X’ in each box - be sure to accept all security notifications!
Remember, always have your bluetooth activated while you are in our resort!
AVOID UNNECESSARY WAITING TIMES AND QUEUES
Let's get started! Select the option in the App ‘Check in’. Then add the total number of guests coming to our resort. Have the passports of each guest ready, otherwise the system will not allow you to finish the check-in process. Then select the nationality and click on ‘fill in automatically’. Correctly scan all the ID cards or passports as shown in the image on the App. Fill in the spaces on the ID/Passport photo for all guests, both front and back. At the top you will see a key. Select that key and it will take you to the next step. Once here, you will be able to see where you have access to within the resort. If the option comes up ‘green’ it means that you can activate entry to one of the options shown on the screen.
24-Hour assistance
If you arrive earlier than planned at our resort, simply ring the bell at our virtual reception and we will open the door for you remotely. While you wait to enter into the apartment you can enjoy our facilities: Use the lobby bathroom, enjoy the ambience at the pool bar, connect for whatever you need with our high-speed Wi-Fi... Whenever you want, use the app to order breakfast, call a taxi... If you need to speak to someone at reception, don't hesitate to contact our 24-hour helpdesk. For your peace of mind, chargers are available in the resort to charge the batteries of your devices.
Remember, before you can enter into the apartment you must wait for the app to give you access (from 3pm).
It has never been so good to open and close doors
After having got access to the apartment, use your mobile phone as your key to open and lock the door of your apartment from very close to you. Leave the worries of leaving your keys or card behind and enjoy your stay. Remember that your travel companions can also have their own key, they just need to register as guests in the Grand Horizon app.
Use the Grand Horizon app to access all hotel services and much more: make reservations, check in and check out, control the temperature, turn the lights on and off, open the door of your apartment, call room service and even book any other type of service. It will serve as your control panel throughout your stay.